Privacy Policy and Cookie Management
Last updated: 08/15/2025
1. GENERAL INFORMATION
• Company name: Multiplié
• Address: 33, rue de Valprofonde, 89500 Villeneuve-sur-Yonne - France
• Email: contact@multiplie.fr
2. DATA COLLECTED AND PURPOSES
2.1 Directly collected data
When you place an order or create an account, we collect:
- Identification data: first name, last name, email address
- Contact data: postal address, phone number
- Order data: products ordered, amount, purchase history
Purposes:
- Processing and tracking your orders
- Communication related to your order
- Customer service and technical support
- Compliance with legal obligations (accounting, VAT)
2.2 Automatically collected data (with your consent)
Web Analytics
- Data collected: pages visited, time spent, visitor sources (anonymized data)
- Purpose: Improve our website and understand usage
- Tool used: Fathom Analytics (privacy-respecting solution)
- Specificities:
- No personal data collected
- No tracking cookies
- Anonymized and aggregated data only
- GDPR compliant without consent required
- Legal basis: Legitimate interest (article 6.1.f of GDPR)
Marketing Cookies
- Data collected: browsing behavior, advertising interactions, conversion events
- Purpose: Targeted advertising and measuring advertising campaign effectiveness
- Tool used: Facebook Pixel (Meta)
- Legal basis: Consent (article 6.1.a of GDPR)
Functional Cookies
- Data collected: language preferences, shopping cart
- Purpose: Optimal website functioning
- Legal basis: Legitimate interest (article 6.1.f of GDPR)
3. COOKIE MANAGEMENT
3.1 What is a cookie?
A cookie is a small text file stored on your device when visiting a website.
3.2 Types of cookies used
Type | Purpose | Duration | Consent required |
---|---|---|---|
Essential | Website functioning | Session | No |
Analytics (Fathom) | Anonymized statistics | No cookies | No |
Marketing (Facebook) | Targeted advertising | 12 months | Yes |
Preferences | Remember your choices | 6 months | No |
3.3 Managing your preferences
You can modify your cookie preferences at any time:
- In your browser: Consult your browser's help to remove the "tracking_consent" cookie
- Opt-out tools:
- Fathom Analytics: No opt-out necessary (no personal data)
- Facebook Pixel: https://www.facebook.com/help/568137493302217
4. DATA SHARING AND TRANSFERS
4.1 Data recipients
Your data may be shared with:
- Technical service providers: hosting, payment, delivery
- Competent authorities: in case of legal obligation
- Marketing partners: only with your consent
4.2 Transfers outside the EU
Some service providers may be located outside the European Union:
- Meta/Facebook (United States): Adequacy Decision and Standard Contractual Clauses for Facebook Pixel
5. RETENTION PERIOD
Data type | Retention period |
---|---|
Order data | 10 years (accounting obligations) |
Marketing data (Facebook) | Until consent withdrawal |
Fathom Analytics | Anonymized data, no limit |
Facebook cookies | 12 months maximum |
6. YOUR RIGHTS
In accordance with GDPR, you have the following rights:
6.1 Right of access
Obtain a copy of your personal data that we hold.
6.2 Right of rectification
Correct or update your inaccurate data.
6.3 Right to erasure ("right to be forgotten")
Request deletion of your data in certain cases.
6.4 Right to restriction of processing
Limit the use of your data in certain circumstances.
6.5 Right to data portability
Retrieve your data in a structured and readable format.
6.6 Right to object
Object to the processing of your data for reasons relating to your particular situation.
6.7 Right to withdraw consent
Withdraw your consent at any time for consent-based processing.
6.8 Exercising your rights
To exercise your rights, contact us:
- Email: contact@multiplie.fr
- Mail: multiplié, 33, rue de Valprofonde, 89500 Villeneuve-sur-Yonne - France
Response time: 1 month maximum
7. DATA SECURITY
We implement appropriate technical and organizational measures:
- Encryption of sensitive data
- Restricted access to personal data
- Regular backup of data
- Staff training on data protection
8. MODIFICATIONS TO THIS POLICY
This policy may be modified to reflect changes in our practices or regulations. Important modifications will be communicated to you by email or via a notification on our site.
9. COMPLAINTS
If you believe that your rights are not being respected, you can file a complaint with the competent supervisory authority:
- France: CNIL - https://www.cnil.fr
- Other EU countries: Consult the list of authorities on the EDPB website
10. CONTACT
For any questions regarding this privacy policy:
Data Protection Officer (DPO):
- Email: contact@multiplie.fr
- Address: multiplié, 33, rue de Valprofonde, 89500 Villeneuve-sur-Yonne - France